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The purpose of this chapter is to examine the integration of technology-based solutions in the Indian banking industry, driven by the need for contactless services and addressing operational issues and customer complaints post-Covid-19. The study utilizes archival and observational research, drawing data from the internet to understand the changes in the acceptance and use of digital payments in India. The findings suggest that digital payments are poised for growth due to the increasing acceptance and popularity of personal device-based banking services. However, the limitations of the study restrict its applicability to the Indian context. The practical implications highlight the importance of technology in improving banking operations and efficiency, while the social implications emphasize the shift in people's mindset toward accepting and utilizing technology for everyday banking activities. This chapter also discusses government initiatives aimed at resolving issues and customer complaints arising from the increased use of technology in the banking industry. This chapter contributes to the understanding of the evolving digital payment scenario, technology-based banking services, and the payment infrastructure in India.

The objective of the present study is to identify and analyze a set of critical success factors (CSFs) for ice-cream industry [cold chain management (CCM)] that helps in increasing the efficacy, quality, performance and growth of the supply chain organization.

A questionnaire survey with companies in ice-cream sector and a panel study with experts were conducted to identify and validate CSFs and their associated sub-factors. Eight CSFs identified from the cold chain domain vetted for the ice-cream industry and then prioritized by using one of the most well-known decision-making frameworks, Decision-Making Trial and Evaluation Laboratory. The general verdicts of the modelling and its application to the real-world case have been tested through an ice-cream company supply chain.

The result shows that the significant CSFs accountable for the growth of the ice-cream industry are the infrastructure and capacity building, consistent product improvement and operational efficiencies of the value chain. Subsequently, it was identified that the use of IT and related technologies and improved processes for operations also play a considerable role in the performance of ice-cream industry.

The study successfully outlines the effective CCM practices for critical issues. The proposed methodology and factor modelling case demonstration might be useful in analyzing the logistic chains of products such as fruits, drugs and meat.

The meritorious identification of critical areas and executing mitigation plans bring notable benefits to the firms such as improved operational efficiencies, improved time to market performance and product innovation, which bring additional benefits to the producers.

The main purpose of this paper is to conduct a review of the literature published on food supply chain management (FSCM) in last one and half decade to find out the ongoing research in the field, identify gaps and develop relevant research questions (RQs) from the perspectives of academicians, researchers, policymakers and corporate for the future research.

In all 281 research articles published on FSCM between the years 2005 and 2020 used for searching online databases such as Emerald, Science Direct (Elsevier), Springer and Wiley online. The methodology of structured review and classification involves various dimensions such as journal, publishing house, country, research design and methods, data analysis tool and multi-criteria decision-making methods.

It is found that the research in the field of FSCM has gained momentum in the last one and half decades. Majority of published articles are related to food supply chain management and food cold chain. Fewer authors have addressed issues and challenges related to food chain in developing country like India and still fewer studies are found on comparison of present food chain management practices adopted by developing countries like India vis-à-vis developed countries. Also it is observed that limited research is reported in food chain logistics system and intelligent tracking system.

This paper is limited to reviewing only those articles which are related to food chain management.

The main objective of this comprehensive review of literature is to present the various perspectives of food chain management and its numerous challenges. This paper attempts to draw the attention of researchers for further research in the FSCM disciplines. The findings provide future research directions, need of sound policymaking and regulatory mechanism to ensure food security to world's second largest populous country.

The purpose of this paper is to accomplish a bibliometric analysis, investigate the underlying knowledge structure, founding and development, and evolution of the Journal of Knowledge Management (JKM) through its articles published between 1997 and 2020.

A total of 1,346 research papers from JKM were selected and VantagePoint^® software was used to generate bubble maps, auto-correlation maps, and matrix maps through techniques such as principal component analysis (PCA) and natural language processing (NLP). The analysis gives insights about the foundation of knowledge structure, its evolution and the development of JKM.

The systematic mapping of research illustrates topics emerging as new offshoots, global favourites, saturated and plateaued and reached academic maturity. The USA, the UK, Australia, Spain, Italy, China, Canada, Germany, and France have contributed the most to JKM. This paper provides a robust roadmap for future research investigation of JKM.

The authors humbly admit the possibility of overlooking some research papers while evaluating and filtering the database of JKM. The research outcome summarizes 23 years, subject to information retrieval from archival files.

This research is a detailed bibliometric analysis explaining paradigm shifts in the body of knowledge of JKM. The bibliometric outcomes can act as beacons for future researchers and academicians to revisit the current trends that shape the domain of knowledge management, particularly for the JKM audience with a focus on contemporary topics of research interest.

This is a unique endeavour to accomplish a systematic bibliometric analysis of the JKM for two decades, offering insights about its structural body of knowledge through an overview of the chronology of scholarly development in the field of knowledge management.

Supply chain strategy is widely recognized as being a crucial component of a broader corporate strategy. However, the relationships between a firm’s strategic supply chain focus, the tactical orientation of its suppliers, and the firm’s performance, are less well understood. Much of what is known is also based on developed country contexts. The purpose of this paper is to empirically examine relationships between a buying firm’s supply chain strategy and operational dimensions of its suppliers in a developing country context.

A structural equation model is developed and tested using empirical data drawn from 296 organizations in India and Pakistan.

The results demonstrate a positive relationship between a firm’s strategic supply chain focus (lean and responsiveness) and key supplier practices (quality, cost effectiveness, delivery, and flexibility), which in turn have a positive impact on firm performance (operational, quality and market, and financial).

The study paper offers supply chain managers in developing markets with insights that can shape effective supplier selection and management and lead to positive performance outcomes.

The results provide insights into supply chain strategy, and empirically validate the importance of the alignment between strategy and the ability of suppliers to execute in a corresponding manner. It also offers evidence of the impact of the buyer-supplier interface in a developing market context.

Managers prefer semantic imbeds in brand names, but extant literature has primarily studied fictitious names for their sound-symbolic perceptions. This paper aims to explore sound-symbolic perceptions of products with blended brand names (BBNs), formed with at least one semantic and one nonsemantic component. Unlike most extant literature, this study not only estimates the effect of vowels and consonants individually on product perceptions but also of their combinations. The boundary condition for this effect is examined by classifying products by their categorization and attributes by their abstractness.

Through a within-subject experiment, this paper tested perceptions of products with BBNs having high-/low-frequency sounds. A mixed-design experiment followed with sound frequency, product-level categorization and attributes’ abstractness as predictor variables.

For BBNs, vowel sounds convey brand meaning better than the combinations of vowel and consonant sounds – and these convey brand meaning better than consonant sounds. Differences in consumers’ perceptions of products with BBNs occur when the degree of attributes’ abstractness matches product-level categorization, such as when concrete attributes match subordinate-level categorization.

Brand managers/strategists can communicate product positioning (attribute-based) through BBNs created specifically for product categories and product types.

This research presents a comparative analysis across vowels, consonants and their combinations on consumers’ perceptions of products with BBNs. Manipulation of names’ length and position of the sound-symbolic imbed in the BBN proffered additional contributions. Another novelty is the interaction effect of product categorization levels and attributes’ abstractness on sound-symbolic perception.

This paper examines the leading publication trends including the extent and impact of intellectual capital research in the Journal of Intellectual Capital (JIC) over a two-decade period (2000–2020). The bibliometric analysis offers the description of publications trends such as key authors, articles, cited references, institutions and countries— in other words the extent and impact in the field. This paper also presents the knowledge structure (including conceptual, intellectual and social structures) of JIC, that is prominent themes, co-citation and bibliographic networks.

In order to achieve research objectives, we collected the bibliographic information of the articles published in JIC for the period 2000 to 2020 from the Scopus database on 11.04.2020. The bibliographic information of 737 documents were analysed using to open source analysis tool, that is bibliometrics package in r software and VOSviewer. These tools were used to create the graphical visualization of bibliographic data on basis of co-occurrence, co-citation and bibliographic coupling.

The results show that the journal is progressing in terms of publication quantity and reputation in the field. To date, 737 documents have been published in JIC, which includes 659 research articles, eight editorials, seven notes and 63 review papers. This paper also portrays the author impact list in terms of most impactful articles published in JIC. Country-wise Italy, Australia, and USA exert maximum influence on JIC scholarship.

Bibliographic analysis offers a comprehensive understanding of past trends and presents the future direction of a journal.

This paper seeks to develop an understanding of the factors that made reforms possible and analyse the lessons that emerge from the experience. The external debt crisis allowed the reforms to be introduced, while the changed international context supported the process. The lessons learnt are that: competition in the market is desirable; marketization, in itself, is not always desirable; and the speed and sequence of change matter. The lessons not yet learnt are that: a prudent macromanagement of the economy is essential; infrastructure is of critical importance; and the role of the state in a market economy must be redefined. Some essentials, however, are forgotten. This needs correctives.